to inside sources, ConsumerLab.com (CL) approaches dietary supplement makers
and asks them to enroll in its “voluntary” testing program—for a fee. Companies
that pay the fee are guaranteed that if one of their products passes the
testing under their Voluntary Certification Program, it gets listed on the site
and may carry the CL Seal of Approval—and if it fails the testing, the product
will not be identified publicly because the results are “proprietary to the
manufacturer”! Companies that do not agree to pay for the voluntary
certification program risk having their products tested anyway through the
firm’s “product review program.” If they fail the test, those failures will be
publicized on CL’s website and in the media. This stinks of extortion.
our efforts to verify all the facts and get an explanation have not been
answered. We sent a letter to CL a year ago, requesting that they address some
of these issues, but to date have received no response. Write to your
state’s attorney general and the Federal Trade Commission (FTC) and ask them to
investigate the business practices of ConsumerLab.com.
Please personalize and add your own comments if you have time!
Please Investigate ConsumerLab.com for Dubious Business Practices!
Dear [Decision Maker],
Sincerely,[Your Name] [Your Address] [City, State ZIP]