Monthly Giving is Easy!
For your convenience we have put together some of the most commonly asked questions below about how our program works. Of course, if you have a question not covered here, or prefer to make your gift over the phone, please feel free to call 585-223-1330 x195.
Q: Once I've made an online gift, how can I make changes to my account i.e. change amount, change my credit card number?
A: It's so easy! Please just call 585-223-1330 x195. If we receive your change prior to the month's processing deadline we can make the change effective for that month. If not, it'll take effect the next month.
Q: What if I need to stop giving. Can I stop whenever I want?
A: Of course! Just call 585-223-1330 x195. Your cancellation will take place the same month, or the following month, depending upon when we receive your call.
Q: Will I receive verification of my donations for tax purposes?
A: All monthly donors receive an annual statement reflecting the prior year's total contributions. This statement is usually mailed in January.
Q: When will my credit card first be charged?
A: Monthly charges occur once per month. Your first online gift will be charged to your card on the date that your transaction is made. All subsequent charges will occur on the same date each month.