FAQs

 

The Phoenix Children’s Ignite Hope event will be virtual. Shine your light and bring hope to sick and injured children this holiday season. Register today and get a family pack of candles and luminarias to light your home. Once you have signed up, we encourage you to fundraise and support the life-saving work of Phoenix Children's. Then gather with your family and join us for a special virtual Ignite Hope program on December 12th.

With your help, we will show our patients and families that although we can’t be there in person, we are still there for them in spirit.

GENERAL

Will there be a candle-light walk?

You are encouraged to safely show your support from home. Shine your light with your candles and luminaria during the month of December and ignite hope for our doctors, nurses, medical specialists—and most importantly, our patients and their families. Let us know how you are shining a light for patients and families by taking a video or picture and share with us on social media using #PCHIGNITEHOPE.

What are the registration fees?

This year we are offering two options:


FREE - Sign up, start a fundraising page and tune-in Saturday, December 12 for the program including moving patient stories, festive music, a visit from Santa and the ceremonial lighting of the Phoenix Children’s Hospital tree.


$25 - Receive a set of Ignite Hope candles and a 10 pack of luminarias. Set them up around your home and SHINE YOUR LIGHT.


*per household address

Fundraising

Is fundraising required?

Phoenix Children’s relies on donations from our community to deliver the world-class care that saves children’s lives every day.

We encourage everyone who signs up for Ignite Hope to raise a minimum of $100. Visit our fundraising page to learn how easy it can be to reach that goal. 100% of fundraising dollars go directly toward making an impact in the lives of patients and their families.

Your fundraising efforts can help us hit our fundraising goal. Our top fundraisers will be featured the night of the program! Log in to your participant center to discover tips and tools to fundraise.

Can I personalize my page?

Yes, we hope you will! The more your page is personalized, the more effective it is. You can personalize it several ways:

  • The page you're assigned contains our default Ignite Hope photograph. We urge you to upload your own photo or even create your own mini gallery.
  • The standard page includes a general message about why people participate in the walk. We encourage you to replace this message with your own personal statement, tell your story and let others know why you walk for Phoenix Children’s.

 

How do people donate to my page?

LOCATE: "DONATE TO A FUNDRAISER" ON THE HOME PAGE, USE SEARCH FUNCTIONS

Your family and friends can search via the “Support a Walker” button in middle navigation bar. They can then search by name or team. Once your name comes up they can click on “Donate Now” and decide on the dollar amount they would like to donate to your page. After continuing, they will complete the donation form. An email note of gratitude is automatically sent to everyone who makes an online donation to you.

Where does the money go?

There are more than 60 programs and services at Phoenix Children’s supported strictly through donations. Your fundraising efforts support programs such as animal-assisted therapy, 1 Darn Cool School, The Emily Center, language services, pastoral care and music therapy among others.

How should I provide my donations to Phoenix Children's?

Supporters are encouraged to donate online through your personal fundraising page. If individuals prefer to send in a check, please mail donations to the following address:

Phoenix Children’s Hospital Foundation
Attn: Ignite Hope
2929 E Camelback Road, Ste. 122
Phoenix, AZ 85016

All checks should be made payable to Phoenix Children's Hospital.

Do you send tax receipt letters for donations?

Phoenix Children's acknowledges all donations and provides an automated tax receipt letter by email after the gift has been made. Please save this email for your records.

Gifts received by mail will receive a tax receipt letter by mail upon gift being received and processed. Please allow for up to 10 business days.

Teams

What's the benefit of forming a team?

Forming a team of five or more people is a great way to rally the people closest to you—colleagues, friends and relatives—for an important cause. In addition to a personal fundraising page for each walker, teams get a page to showcase their collective fundraising progress.

How do I form a team?

Team captains can create a team during the registration process.

How do others join my team?

All team members must register to walk. During registration, walkers can join your team by searching and choosing the team's name.

If I register before my team captain, can I still join his or her team?

Yes. Once your team captain has registered, go to your personal fundraising page and click on the drop down box and chose the team you would like to join and click on “Save Fundraising Changes”. You won't have the option to join the team until he or she has registered.

Can I join a team after I've completed the registration process?

Yes. At any time after you register, you can go to your personal fundraising page and click on the drop down box and chose the team you would like to join and click on “Save Fundraising Changes”.

Event Day

How do I view the program?

A link for the virtual program will be e-mailed to you ahead of the event date (December 12) after you register. Alternatively, you can access the program at GivetoPCH.org/IgniteHope beginning at 6pm on December 12. We recommend testing the link 15 minutes prior to the start time.