Shipping Information and Frequently Asked Questions
Shipping and Delivery
U.S. Postal Service First-Class and Priority Mail are our standard methods of shipping.
Orders are typically processed and shipped within 1-2 business days after purchase. Please allow an additional 3-4 business days* for delivery.
*Due to high mail volume, weather impacts, and COVID-19 impacts, delivery times may be longer than usual. However, each order comes with a digital "Gift IOU" that you can email to your loved ones while they wait. We appreciate your support and patience!
U.S. Shipping Rates*
|Purchase Amount||U.S. Shipping Rate|
|$20.00 and up||$9.95|
*Items that ship separately or come with free shipping are excluded from shipping rate calculations.
Shipping Directly to Gift Recipients
If your order is a gift and you would like it shipped directly to the recipient, simply follow these three steps at checkout:
When we see an order on which the recipient name differs from the purchaser name, we will remove all price stickers and include a Congratulations notecard that indicates whom the gift is from.
Express Shipping Options
At this time, we are not offering express shipping options.
Yes, we mail Adopt-a-Seal certificates ($30 Adopt-a-Seals) internationally! International shipping of other items is on a case-by-case basis and generally has a higher cost as well as longer shipping times. Please email firstname.lastname@example.org for assistance.
Looking for a shipment tracking code?
On orders eligible for USPS tracking, a separate email containing tracking information will be sent to the email address provided at checkout. This email will come through the U.S. Postal Service website—check your spam folder if it does not appear within 1-2 days of your purchase. Adopt-a-Seal certificates and certain other items are packaged as First-Class letters and are not eligible for tracking.
Returns & Exchanges
In general, items may be returned or exchanged as long as:
For the health and safety of our customers and our team, certain items such as face masks cannot be returned or exchanged.
NOTE: Unless we made a mistake on your order, you are responsible for the cost of mailing items back to us. We will gladly cover the cost of mailing the new items to you, but if you would like to cover that cost as well, we would certainly appreciate it.
To make a return or exchange, reach out to our team at email@example.com for further instructions. At this time, all items being returned must be mailed. Out of an abundance of caution regarding COVID-19 risks, we are declining all requests to drop off/pick up returns and exchanges. Thank you for doing your part to keep our essential onsite staff safe and allow us to continue our lifesaving work!
Please reach out to our team at firstname.lastname@example.org for support with missing orders. As a nonprofit organization, we are generally unable to replace stolen or misplaced packages; however, we will do our best to assist.
Phone: (415) 289-7355
Our team is generally available Monday through Friday, 10am-4pm PST, except on national holidays. Please note that we are a very small team and may not be able to respond immediately, but we will get back to you as soon as we are able! You can help by leaving a detailed message by phone or email. If leaving a voicemail message, it is especially helpful if you let us know what time of day you are generally available to answer the phone.