United Church of Christ Resources

Help

We want to assist you.

E-mail store@ucc.org

Our customer service center is open on business days, Monday through Friday, 8:30 a.m. to 4:30 p.m. (Eastern Time), at 1-800-537-3394.

Send us feedback by clicking this link.

Send us a facsimile 24/7 at 216-736-2206.

Our service center address is UCC Resources / The Pilgrim Press, 700 Prospect Avenue, Cleveland, Ohio 44115.

Or, check our Frequently Asked Questions (FAQs), below.

CUSTOMER SERVICE FREQUENTLY ASKED QUESTIONS (FAQs)

When will my order arrive?

In-stock items usually ship within 1 business day after receipt of order.  

Will I receive an order confirmation?

After placing your order, you will receive a confirmation email indicating the items you ordered and the total amount charged to your credit card. If you do not receive a confirmation email, please call (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST.

Will I be notified if items in my order are not in stock?

To serve you as quickly as possible, we ship all in-stock items first. All remaining items will be shipped within 30 days or you will be notified. If you would like to check the status of your order, please call (800) 537-3394 or email uccrorders@ucc.org, Monday through Friday,
8:30am – 4:30pm EST.

How much is shipping and fulfillment? 

Please see the Explanation of Shipping and Fulfillment charges.

Do you offer express delivery?

In-stock items ship within 1 business day and are delivered within the United States within 2 – 10 business days.  If you require express delivery, please call in your order directly to UCC Resources at (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST.  There will be an additional charge.  Online orders cannot be shipped express.  Express delivery is not available with shipments to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, rural routes, post office boxes and general delivery addresses.

I don't live in the United States or Canada. Can I order from the Online Store?

We welcome international orders. Please call UCC Resources at (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST.  You can also email uccrorders@ucc.org, and we will respond within one business day with delivery options and pricing.

What is your return and exchange policy?

Your complete satisfaction is our top priority at UCC Resources. If you're not completely satisfied with your order*, please return it for a full credit (less shipping). You will receive a refund or a replacement within 10 days of receipt.

*Any and all types of Church School Curricula is not returnable or refundable.  Computer software, videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED.  All items must be in resalable condition and returned to:  

                                                UCC Resources

                                                700 Prospect Ave.

                                                Cleveland, OH  44115

Please include with the returned items your packing slip or a note with the invoice number, and your address and phone number, stating the reason for return, or if applicable, an exchange for a different size. If you have any questions about returning or exchanging an item, please call (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST.

I don't want to give my credit card information online. Can I phone in an order?

Call our toll-free number (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST. Have your credit card information ready when you call. We'll be happy to assist you.

To shop by mail:  Please mail us your order, including item name, item number (if available), quantity and size, where appropriate.  Mail your request to the address listed below, along with your check, money order, or credit card information.  Please make your check or money order payable to United Church of Christ and mail to:

                                                UCC Resources

                                                700 Prospect Ave.

                                                Cleveland, OH  44115


To shop by fax:  Please fax your order with credit card information to (216) 736-2206.

Contacting UCC Resources Customer Service:

To contact us, please call (800) 537-3394, Monday through Friday, 8:30am – 4:30pm EST. You can also email us at uccrorders@ucc.org or fax your request to (216) 736-2206.

UCC Resources appreciates your support.

 



 Shipping and Fulfillment Charges   
 
 
Although the actual postage to ship your order sometimes
may be less than what is reflected in the chart below, the 
charge helps support the cost of materials to pack and
ship your order, as well as the cost of having a dedicated 
distribution center for the UCC and its constituents.
Thank you for your order.  
   
Merchandise      Shipping & Fulfillment
 
 
$0.01  -  25.00 $7.00
25.01  -  80.00 $10.25
80.01  -  150.00 $15.50
150.01  - 200.00 $17.60
200.01- 250.00 $19.70
250.01- 300.00 $22.85
300.01- 5000.00 9% of order
5000.01- above 8% of order

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